Answers guest questions, instantly
WiFi, breakfast, parking, directions, late checkout. Answered at 2am as readily as at 2pm, in the guest's own language, with 15+ languages supported.
For hotels and apartments that run Mews
AI Receptionist for Mews
Timo works with Mews today. It answers guest questions on WhatsApp, phone and email 24/7, guides check-in, routes requests to your team, and offers the upgrade while the guest is still deciding. Most properties have a first version live in about two weeks.
The reservation lives in Mews. The questions still come to reception.
Guests ask at midnight, in a language nobody on the night shift speaks, on WhatsApp or on the phone. They ask the same eleven questions while your team is checking someone in. Timo takes that repetitive volume around the clock, so your team keeps the exceptions: complaints, VIP moments and anything with real stakes.
What Timo does for a Mews property
Not a chatbot with a menu. A colleague that works the whole guest journey and knows when to fetch a human.
Text and voice in one receptionist
Guests call or write to reception. Timo replies on WhatsApp, phone or email in their language, and can transfer specific cases to your human receptionist.
Guides digital check-in
Step by step, multilingual and warm, so the guest arrives ready instead of starting the conversation at the desk.
Offers the upgrade when it converts
Early check-in, late checkout, parking, room upgrades. Timo starts conversations itself based on booking data and timing, for example offering late checkout the night before.
Escalates to your team with context
Complaints, unusual requests and anything that needs judgement go to your staff with the full conversation attached. Timo absorbs the volume, not the judgement.
Live on Mews in about two weeks
Most properties have a first version of Timo live within about two weeks. Four steps, in this order.
1. Connect Timo to Mews
Mews stays your PMS. No rip-and-replace, and no new system for your team to run the property in.
2. Agree the FAQs and tasks
You decide what Timo answers, which tasks it may handle, and what always goes to a person.
3. Test in safe mode
Before Timo takes over, you test it in safe mode and adjust what it says.
4. Switch on 24/7 coverage
Timo takes the repetitive volume around the clock and escalates what needs a human.
Not on Mews?
Timo is PMS-agnostic by design, with further PMS integrations in progress. If you run a different system, tell us which one on the call and we will say plainly whether Timo fits it today.
Comparing tools for your Mews property?
Several guest communication tools publish a Mews integration. We keep dated, sourced comparisons built from what each vendor publishes, including the cases where somebody else is the better buy for your property.
Questions Mews properties ask us
Does Timo work with Mews?
Yes. Timo already works with Mews today. It is also being connected to additional PMS systems, because the goal is to stay PMS-agnostic, so you can plug Timo into your existing setup without major changes. For a Mews property, setup starts by connecting Timo to Mews.
How long does it take to get Timo live on a Mews property?
Most properties can have a first version live within about two weeks. The steps are the same every time: connect Timo to Mews, decide the FAQs and tasks it should handle, test it in safe mode, then switch to full 24/7 coverage. Mews stays your PMS throughout, with no rip-and-replace.
What guest interactions can Timo handle?
Timo can answer FAQs such as WiFi, breakfast and directions, guide digital check-in flows, capture and route service requests to your team, and offer relevant upsells like early check-in, parking, upgrades or late checkout at the right moment in the stay. Exceptions are escalated to staff with full context.
Does Timo answer the phone, or only messages?
Both. Timo handles guest communication 24/7 over text and voice. Guests call or write to reception, Timo replies in their language, and it can transfer specific cases to your human receptionist. It reacts instantly when guests get in touch and also starts conversations itself, based on booking data and timing, such as an early check-in or late checkout offer.
How much does Timo cost?
Pricing starts from 99 € per month. It is a light monthly subscription with no long-term lock-in, and text and voice, chat and phone, come in one AI receptionist. The exact setup and price are tailored to your property on a short call, based on what you want Timo to handle.
Is guest data safe with Timo?
Yes. Timo is built for European hotels with GDPR in mind, using EU data residency and standard security practices so guest information stays protected and compliant. Complaints and anything else that needs a human decision are escalated to your staff with full context rather than handled by the AI.
What if my property does not run Mews?
Timo is PMS-agnostic by design and is being connected to additional PMS systems, so that you can plug it into your setup without major changes. Tell us which PMS you run when you book a call, and we will tell you plainly whether Timo can work with it today.
Let's tailor Timo to your Mews property
Tell us about your property in about a minute. We will come back with a setup and a price that fit it.
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