Timo vs HiJiffy: One Answers Chats. One Picks Up the Phone and Sells.

Your reception costs money. Ours makes it.

Most AI receptionists are sold as a way to answer faster. Fine. Answering faster saves you a little. Selling while you answer pays for the whole thing.

Timo is a concierge, not an answering machine. A guest writes at 06:52 that they land at nine. Timo sees the booking, sees the room is free, offers early check-in for 25 EUR, and puts it on the reservation in your PMS. Reception finds it in the system in the morning. Nobody had to remember to ask.

• Early check-in and late checkout, sold the day before, not explained at the desk.
• Room upgrades, offered when the better room is actually free.
• Parking, transfers, breakfast, spa, added to the stay in one sentence.

This is not a slide. Timo is trained on 18,500+ AI upsell calls. At Ambiente Apartments in Bratislava, where it is the first line for 60+ apartments, it brings 3-5% extra revenue from upsells, with a 9.0 guest rating and 30% fewer repetitive messages at the front desk.

HiJiffy lists automated upsell campaigns on its Premium plan: messages sent out to guests. Timo sells inside the conversation the guest started, on the call or in the chat, at the moment the request comes up.

Your guests want to spend more. Is anyone asking them?

HiJiffy's voice is a voice message. Ours picks up the phone.

HiJiffy's plan table has a row called Voice. Its channels page describes it as understanding the voice clips a guest sends in a chat and replying to them, and its voicebot page is about the voice messages people send on WhatsApp. That is a voice note, which is a different thing from the reception phone ringing at 2 AM.

For an actual call, the same voicebot page offers a feature named Click to call: a button in the chat that lets the guest call a human agent. We could not find a page on hijiffy.com that says its AI picks up a live phone call.

Timo does. It picks up, in the guest's language, knows who is calling and what they booked, and deals with it. A guest who messaged at nine and calls at ten does not start again, because phone, WhatsApp and email share one inbox and the full guest history. And when a call needs a person, Timo transfers it to your receptionist with the whole story attached.

A hotel does not lose its evenings to chat. It loses them to the phone.

The 99 EUR plan is a website chatbot

HiJiffy publishes its full price list, which is to its credit. The headline price is 99 EUR a month, and its plan table says what that covers: website chat, up to 25 standard FAQ topics, 3 languages.

The plan where PMS integration and WhatsApp campaigns are listed is Premium. That starts from 319 EUR a month, plus a 599 EUR setup fee per five properties, on yearly payment. Paid monthly, Premium starts at 350 EUR.

Timo's price is on the website too. 8-10 EUR per room per month. Monthly subscription, no commitment. Phone, WhatsApp and email in the same price. 0 EUR implementation on a PMS we already have connected. There is a calculator that shows what Timo saves at your number of rooms before you talk to anyone.

HiJiffy's price buys a messaging platform. Timo's buys a concierge that answers the phone and sells.

Their homepage says who it is for. It is not you.

The first line of HiJiffy's homepage reads: the guest communications platform for hotel groups. If you run a group with several inboxes and a contact centre, that focus is a strength.

If you run one hotel with a reception desk and a night shift that is hard to staff, Timo is built for that: hotels, hostels and apartments that need every guest answered on the channel the guest picked, and want the extras sold while they are at it. A first version can be live within a day, and when you have a question, you talk to the people who build it.

Which one is for you

Choose HiJiffy if you run a hotel group, your guests mostly write rather than call, and you want every chat channel and OTA inbox in one console with a long list of integrations.

Choose Timo if you want extras sold in the conversation and written into your PMS, the phone is part of the problem, and you want one per-room price with no commitment and no setup fee on a connected PMS.

Do not take our word for it. Call her.

We could describe what Timo sounds like on the phone. Or you could find out in the next minute.

Call Timea, our AI concierge: +420 910 928 927. Ask her anything you would ask a receptionist.

By calling, you agree to talk to an AI agent, that the call may be recorded, and that we may contact you afterwards about Timo.

Looking at more than these two? See the full comparison of AI receptionists for hotels.

Where the facts come from

We build Timo, and this page is our case for it. What it says about HiJiffy was read on hijiffy.com on 12 October 2026: its homepage, its plans and pricing page, its channels page and its voicebot page. If HiJiffy changes any of it, tell us and we will update this page.