Answers every guest question, instantly
WiFi codes, breakfast times, parking, directions, late checkout. The questions that eat a front desk's day arrive at 2am and get answered at 2am, in the guest's own language.
For hotels, hostels and serviced apartments
AI Receptionist for Hotels
Your receptionist is tired. Ours is immortal. Timo answers guest questions on WhatsApp, phone and email 24/7, guides check-in, routes requests to your team, and sells the upgrade at the moment it converts.
Every unanswered message is a booking, a review, or an upsell
Guests ask at midnight. They ask in a language nobody on the night shift speaks. They ask the same eleven questions, over and over, while your team is checking someone in. A slow reply does not just annoy one guest: it shows up in your OTA score, and your OTA score decides who ever sees you.
What an AI receptionist actually does
Not a chatbot with a menu. A colleague that works the whole guest journey and knows when to fetch a human.
Works on the channels guests already use
WhatsApp, phone and email, with one shared memory. A guest who messages on WhatsApp and calls the next day does not have to explain themselves twice.
Sells the upgrade at the moment it converts
Early check-in, late checkout, parking, room upgrades. Offered when the guest is actually deciding, not in a batch email nobody opens.
Escalates to a human when it should
A complaint, an unusual request, anything with real stakes: Timo hands it to your team with the full conversation attached. It absorbs the volume, not the judgement.
It covers the whole stay
From the question they ask before booking to the review they leave after checkout.
Pre-Arrival
Sends check-in instructions, offers early check-in, parking, and transfers in the guest's language.
Welcome
Greets guests on WhatsApp/SMS with property info, WiFi, and directions.
Digital Check-In
Guides guests step-by-step through check-in. Multilingual, warm, frictionless.
In-Stay Requests
Answers FAQs (WiFi, breakfast, parking) instantly and escalates exceptions to staff with full context.
Proactive Upsells
Contextually offers upsells at the right moment, for example late checkout the night before.
Issue Detection
Post-check-in health check that catches problems while the guest is still on property.
Check-Out
Offers late checkout and collects feedback at departure.
It plugs into the PMS you already run
Timo is live with Mews today and is PMS-agnostic by design, with further integrations in progress. A first version can be live within a day. The full setup: connect the PMS, agree the FAQs and tasks, test in safe mode, then switch on 24/7 coverage. No rip-and-replace.
Still comparing vendors?
We keep dated, sourced comparisons of the tools hotels actually shortlist, including the cases where somebody else is the better buy for your property.
Questions hotel managers ask us
What exactly is Timo?
Timo is an AI receptionist and concierge in one for hotels, apartments, and other properties. It answers guests 24/7 on phone, WhatsApp and email, reaches out proactively, and sells extras like early check-in, upgrades and transfers in the conversation.
Does Timo replace my reception team?
It covers the shifts you can't staff: nights, weekends, peak season. Timo takes over repetitive questions and simple requests for less than one salary. Some properties use that to run a leaner desk, others to free their team for complex situations, VIP guests, and real hospitality. Where your people matter most is your call.
Which systems does Timo work with today?
Timo already works with Mews and is being connected to additional PMS systems. The goal is to stay PMS-agnostic so you can plug Timo into your setup without major changes.
What guest interactions can Timo handle?
Timo can answer FAQs (WiFi, breakfast, directions), guide digital check-in flows, capture and route service requests, and offer relevant upsells like early check-in, parking, upgrades, or late checkout at the right moment in the stay.
Is it only reactive, or can Timo reach out proactively?
Both. Timo reacts instantly when guests call or message, and it also initiates conversations based on booking data and timing, such as early check-in or late checkout offers.
How long does it take to get started?
A first version can be live within a day: we load your FAQs and house rules, you call and test it, then you switch it on for guests. From there we keep tuning it on real conversations.
Is guest data safe with Timo?
Yes. Timo is built for European hotels with GDPR in mind, using EU data residency and standard security practices so guest information stays protected and compliant.
Let's tailor Timo to your property
Tell us about your property in about a minute. We will come back with a setup and a price that fit it.
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