Early check-in and late check-out
Sold the day before, not explained at the desk.
Heymanagers,your reception costs money. Ours makes it!
Timo is the AI concierge that turns guest questions into revenue.
75,000+ users
Is your receptionist upselling? Ours is. Contextually.
Timo knows the booking and offers the right extra at the right moment.
Room upgrade
Offered when the better room is actually free.
Parking
Reserved before the guest starts circling the block.
Airport transfer and taxi
Booked the moment a guest mentions their flight.
Breakfast, spa and extras
Added to the stay in one sentence.
...or (almost) anything
A helicopter sightseeing flight? If a guest can ask for it, Timo can probably arrange it.
- AI upsell calls Timo is trained on
- 18,500+
- properties live
- 5
- countries our guests come from
- 20+
Hey, our receptionist handles the full guest journey.
From pre-arrival to post-checkout, Timo handles the full guest journey. Proactively reaching out and instantly responding.
Pre-Arrival
Sends check-in instructions, offers early check-in, parking, and transfers in the guest's language.
Welcome
Greets guests on WhatsApp/SMS with property info, WiFi, and directions.
Digital Check-In
Guides guests step-by-step through check-in. Multilingual, warm, frictionless.
In-Stay Requests
Answers FAQs (WiFi, breakfast, parking) instantly and escalates exceptions to staff with full context.
Proactive Upsells
Contextually offers upsells at the right moment, for example late checkout the night before.
Issue Detection
Post-check-in health check that catches problems while the guest is still on property.
Check-Out
Offers late checkout and collects feedback at departure.
Our receptionist upsells while improving your rating. Can yours do that?
40%
Reception workload reduction
70%
After-hours queries handled
30-50%
Upsell conversion
3-5%
Ancillary revenue uplift
9.0+
Review score improvement
Live with real guests. Not just in a demo.
60+ serviced apartments in Bratislava. Timo is the first line on the phone and in messages.
- guest rating
- 9.0
- repetitive messages at the front desk
- -30%
- extra revenue from upsells
- 3-5%
The same AI runs sales and support calls for one of CEE's largest online travel agencies.
- conversion rate
- 35%+
- of customers supported
- 1,000s
Customers still thank 'the nice young lady' for the call.
Not just another chatbot. An AI concierge that acts.
Other tools wait for guests to ask. Timo initiates and reacts to inbound communication too.
Guests call or write to reception. Timo replies in their language and can transfer specific cases to your human receptionist.
Built for every accommodation type, not just chain hotels.
- Independent hotels
- Serviced apartments and apart-hotels
- Hostels
- Boutique and design properties
- Small chains
Your night shift doesn't write reports. Ours does.
Every call and message lands in one dashboard: who asked, what they wanted, what Timo sold and where your team stepped in.
- Recordings and transcripts of every conversation
- Orders, upsells and conversion at a glance
- You decide what Timo offers and when your staff take over
Sounds familiar?
"It's 2 AM. An Italian guest calls asking what the WiFi password is. Your night receptionist - tired and alone - answers for the 15th time today. Their tone slips. The guest feels unwelcome. A 4-star review instead of 5. Your score drops from 9.0 to 8.9. You lose the filter. You lose visibility. You lose bookings."
Timo stops the bleeding.
AI handles 70% of routine work. Your team handles the 30% that needs a human touch - complaints, VIP moments, and the things that build loyalty. Everyone's happier.
Timo covers the shifts you can't staff.
Nights, weekends, high season. Timo takes the hours nobody wants, for less than one salary.
| Without Timo | With Timo |
|---|---|
| No one to hire for nights and weekends | Every call and message answered 24/7, for less than one salary |
| Receptionist explains WiFi password for the 15th time today | Timo handles it instantly in the guest's language |
| Night shift overwhelmed by routine calls | 70% of after-hours queries resolved automatically |
| Upsell emails sent to everyone, 10% conversion | Contextual offers at the right moment, 30-50% conversion |
| Staff burned out, turnover rising | Team focuses on exceptions, VIPs, and relationships while empathy is preserved |
| Fragmented channels, messages lost | One unified inbox, full guest history, and smooth handoffs |
| Guest complaint explodes in post-stay review | Issue detected 2 hours after check-in and resolved while guest is on property |
Less than one salary. More than one receptionist.
€8-10 per room / month
- Monthly subscription, no commitment
- €0 implementation on a PMS we already have connected
- Phone, WhatsApp and email in one AI concierge
- Sells extras in every conversation. That's how it pays for itself
Let's tailor Timo's setup to your property.
Book a CallFAQ
Timo is an AI receptionist and concierge in one for hotels, apartments, and other properties. It answers guests 24/7 on phone, WhatsApp and email, reaches out proactively, and sells extras like early check-in, upgrades and transfers in the conversation.
It covers the shifts you can't staff: nights, weekends, peak season. Timo takes over repetitive questions and simple requests for less than one salary. Some properties use that to run a leaner desk, others to free their team for complex situations, VIP guests, and real hospitality. Where your people matter most is your call.
Timo already works with Mews and is being connected to additional PMS systems. The goal is to stay PMS-agnostic so you can plug Timo into your setup without major changes.
Timo can answer FAQs (WiFi, breakfast, directions), guide digital check-in flows, capture and route service requests, and offer relevant upsells like early check-in, parking, upgrades, or late checkout at the right moment in the stay.
Both. Timo reacts instantly when guests call or message, and it also initiates conversations based on booking data and timing, such as early check-in or late checkout offers.
A first version can be live within a day: we load your FAQs and house rules, you call and test it, then you switch it on for guests. From there we keep tuning it on real conversations.
Yes. Timo is built for European hotels with GDPR in mind, using EU data residency and standard security practices so guest information stays protected and compliant.
Call Timea, our AI concierge
+420 910 928 927or
Book a five-minute call with our AI sales rep
The agent speaks English by default. You can ask it to switch language during the call.