Pre-Arrival
Sends check-in instructions, offers early check-in, parking, and transfers in the guest's language.
Heymanagers,your receptionist is tired. Ours is immortal!
The AI-powered receptionist handling communication 24/7, so you have time to create impressive moments for your guests.
75,000+ users
Hey, our receptionist handles the full guest journey.
From pre-arrival to post-checkout, Timo handles the full guest journey. Proactively reaching out and instantly responding.
Welcome
Greets guests on WhatsApp/SMS with property info, WiFi, and directions.
Digital Check-In
Guides guests step-by-step through check-in. Multilingual, warm, frictionless.
In-Stay Requests
Answers FAQs (WiFi, breakfast, parking) instantly and escalates exceptions to staff with full context.
Proactive Upsells
Contextually offers upsells at the right moment, for example late checkout the night before.
Issue Detection
Post-check-in health check that catches problems while the guest is still on property.
Check-Out
Offers late checkout and collects feedback at departure.
Our receptionists upsells while improving your rating. Can yours do that?
40%
Reception workload reduction
70%
After-hours queries handled
30-50%
Upsell conversion
3-5%
Ancillary revenue uplift
9.0+
Review score improvement
Not just another chatbot. A hybrid AI receptionist.
Other tools wait for guests to ask. Timo initiates and reacts to inbound communication too.
Guests call or write to reception. Timo replies in their language and can transfer specific cases to your human receptionist.
Built for every accommodation type, not just chain hotels.
- Independent hotels
- Serviced apartments and apart-hotels
- Hostels
- Boutique and design properties
- Small chains
Sounds familiar?
"It's 2 AM. An Italian guest calls asking what the WiFi password is. Your night receptionist - tired and alone - answers for the 15th time today. Their tone slips. The guest feels unwelcome. A 4-star review instead of 5. Your score drops from 9.0 to 8.9. You lose the filter. You lose visibility. You lose bookings."
Timo stops the bleeding.
AI handles 70% of routine work. Your team handles the 30% that needs a human touch - complaints, VIP moments, and the things that build loyalty. Everyone's happier.
AI that empowers your team. Not replaces it!
Timo is built on one belief: the best guest experiences are human. AI handles repetitive work so your staff can create impressive moments.
| Without Timo | With Timo |
|---|---|
| Receptionist explains WiFi password for the 15th time today | Timo handles it instantly in the guest's language |
| Night shift overwhelmed by routine calls | 70% of after-hours queries resolved automatically |
| Upsell emails sent to everyone, 10% conversion | Contextual offers at the right moment, 30-50% conversion |
| Staff burned out, turnover rising | Team focuses on exceptions, VIPs, and relationships while empathy is preserved |
| Fragmented channels, messages lost | One unified inbox, full guest history, and smooth handoffs |
| Guest complaint explodes in post-stay review | Issue detected 2 hours after check-in and resolved while guest is on property |
Pricing
Starting from 99 € / month
- Light, monthly subscription, no long-term lock-in
- Text and voice (chat and phone) in one AI receptionist
- Upsells proactively and reacts to guests' needs
Let's tailor Timo's setup and pricing to your property.
Book a CallFAQ
Timo is an AI-powered receptionist for hotels, apartments, and other properties that handles guest communication 24/7 over text and voice for incoming questions and proactive outreach.
No. Timo gives your receptionists superpowers by taking over repetitive questions and simple requests, so your team can focus on complex situations, VIP guests, and real hospitality.
Timo already works with Mews and is being connected to additional PMS systems. The goal is to stay PMS-agnostic so you can plug Timo into your setup without major changes.
Timo can answer FAQs (WiFi, breakfast, directions), guide digital check-in flows, capture and route service requests, and offer relevant upsells like early check-in, parking, upgrades, or late checkout at the right moment in the stay.
Both. Timo reacts instantly when guests call or message, and it also initiates conversations based on booking data and timing, such as early check-in or late checkout offers.
Most properties can have a first version live within about two weeks: connect Timo to Mews, decide the FAQs and tasks, test in safe mode, then switch to full 24/7 coverage.
Yes. Timo is built for European hotels with GDPR in mind, using EU data residency and standard security practices so guest information stays protected and compliant.
Book a five-minute call with our AI sales rep
The agent speaks English by default — you can ask it to switch language during the call.