Head to head
Timo vs Akia: A Price per Room, or a Call With Sales?
The short answer
Timo is an AI concierge built to sell while it answers: it offers the right extra in the call or chat and writes the order into your PMS, at a published 8-10 EUR per room per month. Akia is a broad suite for hotels and vacation rentals, sold in three tiers through sales, with phone answering on the top tier. Both answer the phone.
At a glance
| Tool | Sells while it answers | Answers the phone | Price you can see | Time to go live | Commitment | Built for |
|---|---|---|---|---|---|---|
| Timothis is us | Yes. Offers the right extra at the right moment and writes the order into your PMS | Yes. Phone, WhatsApp and email in one price | 8-10 EUR per room per month, on the website | First version live within a day | Monthly, no commitment, 0 EUR implementation on a connected PMS | European hotels, hostels and apartments. GDPR, EU data residency |
| Akia | Upsells in the conversation; marketing and reviews are add-on modules | Yes, on Max, its highest tier | Not published. All three tiers end in Talk to Sales | WhatsApp onboarding can take 2-4 weeks, per its help centre | Not stated on its pricing page | Hotels and vacation rentals: a broad suite with many channels and PMS connections |
What each column means, and why it decides anything
- Sells while it answers
- Answering guests saves you money. Selling to them makes you money. That is the difference between a cost and a sales channel.
- Answers the phone
- The phone is where a small property loses its evenings. Check which plan the phone is on before you compare anything else.
- Price you can see
- If you cannot see the price, you cannot budget, and you cannot compare. You can only sit through a demo.
- Time to go live
- Every week of rollout is a week your night shift still answers the WiFi question.
- Commitment
- A tool that works does not need to lock you in.
- Built for
- A product is shaped by its first customers. Ask where they are and how their guests get in touch.
The two options
Timo
Our productThe AI concierge that turns guest questions into revenue: it sells the early check-in, the upgrade and the airport transfer while it answers, 24/7 on phone, WhatsApp and email.
Best for: Hotels, hostels and serviced apartments that want reception to stop being a cost and start being a sales channel, this month.
Timo is a concierge, not an answering machine. It knows the booking, offers the right extra at the right moment, on the call or in the chat, and writes the order into your PMS. It picks up the phone and replies on WhatsApp and email in the guest's language, from one unified inbox with the full guest history. It reaches out first too: arrival instructions, the early check-in offer, the late checkout the night before. What needs a person goes to your team with the whole conversation attached, and every call and message lands in one dashboard with recordings, transcripts and what was sold. Timo is trained on 18,500+ AI upsell calls and is live in 5 properties with guests from 20+ countries. At Ambiente Apartments in Bratislava it is the first line for 60+ apartments: a 9.0 guest rating, 30% fewer repetitive messages at the front desk and 3-5% extra revenue from upsells. It works with Mews today, a first version can be live within a day, and it costs 8-10 EUR per room per month with no commitment.
Akia
Checked Oct 12, 2026An AI agent for hotels and vacation rentals covering guest messaging, phone calls and reviews, sold in three tiers plus add-on modules.
Best for: Hotels and vacation rental operators that want a broad suite with many channels and PMS connections, and are comfortable buying through a sales process.
Akia describes itself as the AI agent built for hospitality, covering guest messaging, phone calls and reviews for hotels and vacation rentals. It names a wide set of channels, including SMS, WhatsApp, email, web chat and OTA inboxes, says it connects to dozens of property management systems, and publishes 2,000+ customers. Its pricing page shows no amounts: three tiers, Basic, Pro and Max, each end in Talk to Sales, and the tier it describes as the one where Akia answers the phone is Max, the highest. Marketing, Reputation and Device Hub are add-on modules. Its help centre says WhatsApp is its primary platform for customers outside the United States and Canada, and that WhatsApp is a separate onboarding process that can take 2-4 weeks.
Source: akia.com/pricing
Your reception costs money. Ours makes it.
Most AI receptionists are sold as a way to answer faster. Fine. Answering faster saves you a little. Selling while you answer pays for the whole thing.
Timo is a concierge, not an answering machine. A guest writes at 06:52 that they land at nine. Timo sees the booking, sees the room is free, offers early check-in for 25 EUR, and puts it on the reservation in your PMS. Reception finds it in the system in the morning. Nobody had to remember to ask.
- Early check-in and late checkout, sold the day before, not explained at the desk.
- Room upgrades, offered when the better room is actually free.
- Parking, transfers, breakfast, spa, added to the stay in one sentence.
This is not a slide. Timo is trained on 18,500+ AI upsell calls. At Ambiente Apartments in Bratislava, where it is the first line for 60+ apartments, it brings 3-5% extra revenue from upsells, with a 9.0 guest rating and 30% fewer repetitive messages at the front desk.
Akia can upsell in a conversation as well. The difference is where each product starts: Akia is a broad suite in which upselling is one capability and marketing is an add-on module. Timo is built around the sale.
Your guests want to spend more. Is anyone asking them?
Hey hotel managers, try asking Akia what it costs
Akia's pricing page lists three tiers, Basic, Pro and Max, and each one ends in the same button: Talk to Sales. There is no amount and no currency on the page. Phone answering, which is what many hotels come for, is described on Max, the top tier, and marketing, reputation and devices are add-on modules.
Timo's price is on the website. 8-10 EUR per room per month. Monthly subscription, no commitment. Phone, WhatsApp and email in the same price. 0 EUR implementation on a PMS we already have connected. There is a calculator that shows what Timo saves at your number of rooms before you talk to anyone.
One of these you can put in a budget today. The other one you can put in your calendar.
Live tomorrow, not next quarter
A first version of Timo can be live within a day: we load your FAQs and house rules, you call it and test it, you switch it on for guests. From there we tune it on real conversations.
Akia's help centre notes that WhatsApp is a separate onboarding process that can take 2-4 weeks. For a European hotel, where WhatsApp is the main guest channel, that is worth planning for.
Built for the way European guests get in touch
Akia's help centre describes WhatsApp as its primary platform for customers outside the United States and Canada. Timo starts from the European default: phone, WhatsApp and email are the three channels it begins with, because those are the three your guests use.
It speaks the guest's language. It is built for European hotels with GDPR in mind and EU data residency, it is priced in EUR, and when you have a question you talk to the people who build it.
Which one is for you
Choose Akia if you run a larger operation, or vacation rentals alongside hotels, want a broad suite with many channels and PMS connections plus review and marketing modules, and are comfortable with a sales process before you see a price.
Choose Timo if you run a hotel, hostel or serviced apartments and want extras sold in every conversation, with the phone, WhatsApp and email answered from the first week, at a price you can see today, with no commitment.
Do not take our word for it. Call her.
We could describe what Timo sounds like on the phone. Or you could find out in the next minute.
Call Timea, our AI concierge: +420 910 928 927. Ask her anything you would ask a receptionist.
By calling, you agree to talk to an AI agent, that the call may be recorded, and that we may contact you afterwards about Timo.
Looking at more than these two? See the full comparison of AI receptionists for hotels.
Where the facts come from
We build Timo, and this page is our case for it. What it says about Akia was read on akia.com and help.akia.com on 12 October 2026: the pricing page, the voice and guest messaging pages, the contact page and two help centre articles on WhatsApp. If Akia changes its pricing page, tell us and we will update this one.
Frequently asked questions
What is the difference between Timo and Akia?
Both are AI receptionists that answer hotel phone calls and messages. Akia is a broad suite for hotels and vacation rentals, sold in three tiers plus add-on modules, with pricing through sales and phone answering on its top tier. Timo is an AI concierge built to sell during the conversation and write the order into your PMS, at a published 8-10 EUR per room per month with no commitment.
How much does Akia cost, and how much does Timo cost?
Akia does not publish prices. Its pricing page lists three tiers, Basic, Pro and Max, each ending in Talk to Sales, plus add-on modules for marketing, reputation and devices. Timo costs 8-10 EUR per room per month, as a monthly subscription with no commitment and 0 EUR implementation on a PMS it already has connected. Phone, WhatsApp and email are in the same price.
Does Akia answer phone calls?
Yes, and its pricing page describes that on Max, the highest of its three tiers. Timo answers the phone in the same price as WhatsApp and email, replies in the guest's language and can transfer specific cases to your human receptionist. You can test it right now by calling Timea on +420 910 928 927.
Which one works with Mews?
Both connect to Mews. Timo works with Mews today with 0 EUR implementation: it reads the booking, offers the right extra at the right moment and writes the order into the reservation, so reception sees it in the system. A first version can be live within a day.
How fast can each one go live?
A first version of Timo can be live within a day: your FAQs and house rules go in, you test it by calling, and you switch it on. Akia's help centre says WhatsApp is a separate onboarding process that can take 2-4 weeks.
Can I try Timo before talking to a salesperson?
Yes. Call Timea, our AI concierge, on +420 910 928 927 and ask her what you would ask a receptionist. The price is on our website and the calculator shows what Timo saves at your number of rooms, so you can do all of it before you speak to anyone.
Or skip the form and hear it yourself: call Timea, our AI concierge, on +420 910 928 927.
Book a call with Timo